Return Policy
Wholesale Pricing
Competitive trade pricing
on every category
Bulk Orders
Built for business purchasing
at volume
UK Supply
Supplying trusted businesses
UK-wide
Trade Support
Dedicated service for
business accounts
Our Returns Policy
Eligibility for Returns
Returns may be accepted where products are faulty, damaged during delivery or supplied incorrectly. Products must generally be returned in an appropriate condition and, where applicable, in their original packaging.
Reporting an Issue
If there is an issue with your order, please contact us with your order number and details of the problem. Where appropriate, we may ask for photographs or other information to help us assess the issue.
Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect product, please notify us promptly. We will review the issue and, where appropriate, arrange a replacement, refund or another suitable solution.
Faulty Products
If a product develops a fault, please contact our team with details of the issue. We will assess the circumstances and advise you on the appropriate next steps.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, condition, hygiene requirements or other applicable restrictions. We will confirm whether an item is eligible for return when you contact us.
Return Shipping
Where a return is agreed due to an incorrect, damaged or faulty item supplied by TradeSienna, we will advise you regarding the return process and any applicable delivery arrangements.
Refunds & Replacements
Once a returned item has been received and assessed, we will confirm whether a refund, replacement or alternative resolution is applicable. Refunds will normally be made using the original payment method where possible.
Wholesale & Trade Orders
As TradeSienna supplies businesses and trade customers, return arrangements may vary depending on the product, order type and circumstances of the return. Please contact us before sending any wholesale goods back.
Contact Us
If you have any questions regarding returns, refunds or replacement products, please contact our team.